IT Managed Services, Practice and Common Mistakes

Managed service is a practice by the Industries where experts in the area managing the service where as customer looks at only his core business and leaves the specialized service to be managed by specialized providers.

For ex. A Manufacturing company who produces goods will have core competency in manufacturing and related things. These companies utilizes Information technology to improve their business and employees of the company only uses specific parts of these IT systems and software’s for their need and are not involved in day to day operations against these Infrastructure. This is where an Organization with specific expertise in managing IT infrastructure comes into picture and provides service which is called as Managed Service and in this specific case its called as Managed IT Service.

Recently most  of the organizations are combining projects and environments bringing in a strategy to have one or more vendors for related work to improve manageability and also to reduce other factors influencing issues. Managed services are helping organizations with this phases as software services are often bundled and provided as opportunity to vendor who has to look at strategy to deliver, skills to deliver as well as resources to deliver with in the specific contractual obligations that are specified in the agreement.

Often these services are awarded by clients to companies for a specific period of time which may range from 1 year to 5 Years depends on the clients future growth plans as well as internal assessments.

Major expectations by the organization under managed services are mentioned below but may not be just limited to those.

  • Year on Year cost reduction
  • Effective Service delivery
  • Always on Latest technology
Why client rejects automation efforts?

In this era of fast paced development using rapid prototyping & automation, majority of companies and clients are looking at repeated tasks to be automated by adding couple of lines of code to reduce the workaround time and to improve the performance of teams.

Especially in Information Technology Industry we see a lot of emphasis on automation either in terms of building software or in terms of streamlining business or the way we work. Everyone of us might be working at some or other piece to be automated knowingly or unknowingly. Its good to automated some of the processes so that companies can show significant reduction in man hours and by that saving in $$ they spend on it.

However Automation requires lot of analysis and also step by step implementation. I hear lot of people saying we are doing a lot of automation but our client always rejects our efforts. When i discuss with those people in details i understand couple of similarities in implementation due to which the efforts in automation are wasted. This post covers some of the things which cause automation to fail.

Following are the key things to keep in mind while planning for Automation.

Analysis of complete business process which is to be automated either as full or part before starting.

Planning the Implementation with Step by Step Approach rather than all at a time.

Streamline and formulate the automation outcome as Business Process.

Understand and keep in mind that automation is not a resource utilization strategy or for bench management.

Don’t stop in between, If you cant complete as a whole make the component completed to be available & Integrated as part.

When an Automation effort is wasted everyone of us will start playing ballgame where we will keep on blaming each other without even trying to understand what went wrong and what went well. In my perspective one should immediately start looking at what went well rather than what went wrong. But majority of us stick to what went wrong looking at our dark side rather than our capabilities which is successful.

Not many of the automation efforts will be successful in the first attempt and hence understanding what went well in the last attempt makes it successful.